Refund policy

At TinyCharm.store, we want customers to shop with confidence. If you are not fully satisfied with your purchase, we offer a 30-day free return and refund policy.

Return Period

Customers may request a return within 30 days of receiving the item.

Return Eligibility

To qualify for a return:

  • The item must be unused and in original condition

  • The item should be returned in its original packaging when possible

  • Proof of purchase or order number must be provided

Return Process

To start a return:

  1. Contact our support team via email

  2. Provide your order number and the reason for the return

  3. Our team will provide instructions for returning the item

Refund Processing

Once the returned item is received and inspected, a refund will be issued to the original payment method.

Refund processing typically takes 5–10 business days, depending on the payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible so we can resolve the issue quickly.

Customer satisfaction is always our priority.